If you need to cancel your order, we will only offer a full refund with a deduction on the transaction fee on paid-for orders if you inform/cancel through mobile application three (3) days before 12:00AM prior to your scheduled appointment date.

If you need to cancel your order within the three (3) days before your scheduled appointment date, you will be subject to a partial refund as the cancellation charge. Customers who have paid online will receive a partial refund with a deduction on the transaction fee, while customers who have not paid online will be required to pay the charge over the phone.

If you need to cancel your next day appointment, we will only offer a full refund with a deduction on the transaction fee on paid-for orders if you inform/cancel through mobile application within one (1) hour after you have made your payment.

If you need to cancel your next day appointment after one (1) hour after you have made your payment, you will be subject to a partial refund as the cancellation charge. Customers who have paid online will receive a partial refund with a deduction on transaction fee, while customers who have not paid online will be required to pay the charge over the phone.

If you fail to be present within 20 minutes for your service appointment, you will be subject to a partial refund as the cancellation charge. Customers who have paid online will receive a partial refund with a deduction on transaction fee, while customers who have not paid online will be required to pay the charge over the phone.

Similarly, if we cannot service your car because of a problem with your vehicle, including damaged screw, bolts and nuts, cracked oil filter cap, broken oil filter housing, wheels seized on, damaged locking wheel nut keys, leaked oil pan and unable to find suitable space surrounding office or residential building, a RM 50.00 cancellation fee will be charged.

Refunds for goods ordered will be made at the price stated on the Website/Mobile Application on the date of purchase. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. Please allow 14 working days for refunds to be processed into your account.

The amount of partial refund will be based on the justifications made by the Company.

You shall provide to SERV all necessary information and documents for the purpose of refund upon request. Payment will be processed on a Weekly Basis. Thus, customers that had made payment and cancelled from Monday 0000hrs to Sunday 2359hrs, payment will be processed and you will receive the payment in your account by Tuesday 2359hrs of the subsequent week.

Once we receive your complaints, we will conduct an investigation on it and notify you that we have received your complaints.

We will immediately notify you on the status of your refund after the investigation is completed.

We will initiate a refund to your credit card or through online transfer to your bank account and you will receive the credit within a certain amount of days (depending on your method of payment & card issuer's policies).

If you have any other questions on your refund issues, please contact us at booking@serv.my.

SERV has the authority to update these Return & Refund Policy at any time and any amendments may be made without notice to you. We recommend you always be updated with this Return & Refund Policy. By proceeding to access or utilize Our Services after those corrections or changes become effective, you agree to be bound by the revised terms. In the event that you don't consent to the new Return & Refund Policy, you may stop using the Website and/or Our Services.