FREQUENTLY ASKED QUESTIONS
Frequently asked questions (FAQ):
1. Where is your workshop?
We are based at MaGiC Cyberjaya, but we do not have any workshop. We will go to your location, provided that location has sufficient working space. Among the commonly preferred locations are at the house, office and restaurants.
2. What is your cover area?
At the moment, we cover Klang Valley, Putrajaya, Cyberjaya and Kuantan. If your area is not mention and you would like to know if we can visit you, please contact us at +6018-210 8110.
3. What is your operating hours?
The service is available daily, from 9.00am to 11.00pm, subjected to the availability of Serv Partner at the moment of booking.
4. Do you offer breakdown service?
Unfortunately, we do not offer breakdown service at the moment.
5. Can you service all types and models of vehicles?
For the time being, Serv is focusing on Proton and Perodua only.
6. What brand and type of oil do you use?
We provide selection of F1M fully or semi synthetic oil. You can also use your own preferences brand of engine oil.
7. What is the benefit of F1M?
F1M is a premium blend that specially formulated to provide exceptional engine performance and protection. Its unique formulation of advanced additives components provides fast flow at start up and good protection at operating temperature.
8. Can you do car repair and servicing?
We only provide car servicing at the moment. Based on the free 22 points inspections provided, recommendation for car repair would be made if required.
9. When and how do I make payment?
Online payment should be made as soon as the order is confirmed. We also accept cash payment after the job is completed.
1O. Are your Serv Partners qualified?
Yes, all of our Service Partners are certified and experienced in car service.
11. Can I be a Serv Partner?
Yes, you can. Please visit http://www.serv.my/partner for more information.
12. Does service my car with Serv would void my current car warranty?
Actually, this depends on the car manufacturer. Please refer to the respective service center to ensure that servicing with a third party would not void the current warranty.
13. Does Serv offer warranty for the services?
Every service booked with Serv comes with 7 days after sale warranty. Please refer the Terms & Conditions of the warranty.